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📄 Terms & Conditions – Creass Mart

Last Updated: [21/06/2025]

1. Introduction

Welcome to Creass Mart! By accessing and using our website or placing an order, you agree to comply with the following Terms & Conditions. Please read them carefully.

2. Products & Pricing

• We strive to provide accurate information for all products, including descriptions, images, and prices.
• Prices are subject to change without prior notice.
• In the event of any error in price or availability, Creass Mart reserves the right to cancel or adjust orders accordingly.

3. Order Confirmation

• Orders placed through the website or social media must be confirmed by phone or message before processing.
• Unconfirmed or suspicious orders may be cancelled without notice.
• Orders will be dispatched only after proper confirmation.

4. Delivery Policy

• Inside Dhaka: 2–3 working days
• Outside Dhaka: 3–5 working days
• Delivery time may vary due to courier availability, weather, or location.
• Cash on Delivery (COD) is available for most products. An advance payment may be required for selected items.

5. Return, Refund & Replacement Policy

🚫 No Refund or General Return Policy

We do not offer any refund or general return option once a product has been successfully delivered and received by the customer.

✅ 24-Hour Replacement Guarantee

We offer replacement only in the following cases:

🟡 A. Immediate Physical Damage or Wrong Product (At Delivery Time)

• If the item received is physically damaged or wrong, the issue must be reported to the delivery person immediately during handover.
• The product must be returned on the spot to the delivery person.
• We will arrange a fresh replacement on the next working day.
• The customer will not need to pay anything extra in this case.

🟠 B. Internal or Functional Issues (Within 24 Hours of Delivery)

• For any internal issue, software malfunction, or functional error (e.g. in electronics or gadgets), you must notify us within 24 hours of receiving the product.
• Provide clear photo or video evidence via Facebook inbox or phone.
• Once verified by our team, we will arrange a free replacement.
• Requests submitted after 24 hours will not be eligible for replacement.

📝 Conditions for Replacement:

• Product must be unused, undamaged, and returned in its original packaging.
• We reserve the right to reject replacement claims that do not meet the above conditions.

6. Customer Responsibilities

• Customers must provide accurate contact details and delivery information.
• Any misuse of the platform (e.g. fake orders or false claims) may result in order cancellation and legal action.

7. Copyright & Content

• All images, text, and media on Creass Mart’s website are copyrighted.
• No content may be copied or reused without permission.

8. Changes to Terms

Creass Mart reserves the right to modify these Terms & Conditions at any time. Continued use of the website after updates implies your acceptance of the new terms.

9. Contact Information

For any queries, complaints, or support, please reach out to us:

📞 Phone: 01904300117

🌐 Website: https://creassmart.com

📧 Email: info@creassmart.com